Front Desk Agent

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Provide an amazing first impression for guests and upsell rooms if possible
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available and respond to guests' complaints
Offer additional accessories and items for purchase so guests know where to buy things they will need during their stay
Escalate issues to supervisor or manager to ensure guest satisfaction
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment
Other duties that apply

Previous front desk experience at a resort is an asset
Comfortable answering phones, emails and any other correspondence needing a reply
Work well independently and part of a team
Amazing customer service ability
Strong retention of information is an asset to remember guest preferences
Computer skills are an asset
Previous experience taking payments through cash or card is an asset
Willing to work all days of the week including holidays
Able to start work early and work late if required
Excellent hygiene and presentable is required on shift